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The Field Service Management blog

Praxedo’s blog: news, insights and thought-leadership
Discover industry best practices for Field Service Management, building deeper customer relationships, facilitating the technician’s job, and more!

The ideal qualities in field technicians

Meticulous, punctual, pleasant … the ideal field technician brings a number of interpersonal skills to their role. They’re also able to adapt to using a wide variety of digital tools to better manage field service activities. Customers are primarily interested in technician effectiveness. They’re looking for technicians to arrive on site, accurately diagnose the […]

November 27, 2019

- Secteurs d’activité
- Maintenance
- Optimization
- Technicien
- Service
Why maintenance is so important in the air conditioning industry

September 3, 2019

5 min. read
- Field Service Management
- Technologies
- Software
- Big Data
- Customer satisfaction
Why field service management solutions need chatbots?

August 15, 2019

6 min. read
- Optimization
- Service
- Work orders
Real-time and responsive: The new standard for after-sales service

August 8, 2019

6 min. read
- Field Service Management
- Software
- Work orders
- Optmisation
3 ways to simplify Field Service Management

July 9, 2019

5 min. read
- Secteurs d’activité
- Maintenance
- Technician
- After-sales service
- Work orders
Maintenance challenges in the retail industry

June 19, 2019

5 min. read
- Mobility
- Field Service Management
- Technician
- Mobile App
- Mobile app
7 reasons to give field service technicians a mobile app

May 28, 2019

5 min. read
- Mobility
- Field Service Management
- Technologies
- Cloud
- Work orders
Reducing the carbon footprint of field service management

May 7, 2019

5 min. read
- Analytics
- Software
- Field Service Management
- Work orders
How to streamline field service management

March 12, 2019

5 min. read
- Maintenance
- Technician
- Technologies
- Productivity
Using virtual reality to recruit and train service technicians

March 5, 2019

6 min. read
- Field Service Management
- Software
- Optimization
- Software
Field service management software: the key to turning technicians into super technicians

February 26, 2019

5 min. read
- Maintenance
- Artificial Intelligence
- Technologies
- Work orders
Maintenance in the factory of the future

February 19, 2019

6 min. read
- Technician
- Artificial Intelligence
- Productivity
- Mobile app
How AI and augmented reality give maintenance technicians super powers

February 5, 2019

5 min. read
- Field Service Management
- Customer Satisfaction
- Customer satisfaction
Field service management: how to improve the customer experience

January 29, 2019

5 min. read
- Field Service Management
- Software
- Optimization
- Software
- Work orders
Field service management software: the crucial role of APIs in an interconnected world

January 22, 2019

5 min. read
- Maintenance
- Software
- Optimization
6 steps to choose your maintenance software

December 20, 2018

6 min. read
- Field Service Management
- Technologies
- Customer Satisfaction
- Big Data
- Work orders
Using blockchain in field service management

December 18, 2018

5 min. read
- Field Service Management
- Productivity
- Analytics
Choosing the right key performance indicators for field service management

December 11, 2018

7 min. read
- Maintenance
- Internet of Things
- Artificial Intelligence
- Work orders
How to manage maintenance for connected buildings

December 4, 2018

5 min. read

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