Retaining an existing customer and expanding the trusted relationship is more profitable than finding a new one.
That’s why keeping your customers happy is of utmost importance. Here’s where Praxedo comes in: our smart FSM solution is the ticket to connecting with customers in a deeper way.
Develop a customer journey that boosts satisfaction, by putting yourself in the end-user’s shoes.
This includes everything from entering their first work order request to sending them an invoice at the end. Each interaction with the customer throughout the work order lifecycle is critical. Engaging with customers regularly helps build trust, cultivate loyalty, and increase retention.
Customer retention is an essential driver of business growth and stability. Field Service Management software is guaranteed to improve the level of service quality you provide, by boosting customer satisfaction. All this adds up to customers who become loyal ambassadors for your company.
Providing more accurate information in real time throughout the work order lifecycle shows your customers how much you value them. Using Praxedo to automatically send notifications and the work order report at the end of the process, will improve your brand’s image.
Use Praxedo’s Cockpit and Analytics dashboards to track short- and long-term changes and to see how well you’re honouring your contractual commitments. This way, you’ll continually improve service quality based on facts.