Praxedo Product TourFor your customers Automated customer messages

Automated messages to customers

Use customisable, automated notifications to email or text your customers on real-time progress about each job.
Praxedo FSM solution - Customer tools - Automated messages Praxedo FSM solution - Customer tools - Automated messages

Tools that will increase your customers’ satisfaction everyday

Create automated message scenarios

Create automated message scenarios

Just use the Praxedo web platform to select a trigger event and create scenarios. Your customers instantly receive information when your field technicians change a job’s status.
Just use the Praxedo web platform to select a trigger event and create scenarios. Your customers instantly receive information when your field technicians change a job’s status.
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Custom messages

Custom messages

Personalise your messages using a list of prerecorded phrases in Praxedo’s message customisation wizard. It’s also easy to add new phrases with customised fields. You can use a free HTML editor to format your messages and add your own content. This does not require any specific technical skill.
Personalise your messages using a list of prerecorded phrases in Praxedo’s message customisation wizard. It’s also easy to add new phrases with customised fields. You can use a free HTML editor to format your messages and add your own content. This does not require any specific technical skill.
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Scenario templates and real-time trigger events

Scenario templates and real-time trigger events

Keeping your customers informed is a breeze with the list of templates on Praxedo’s scenario web module. You decide which events trigger real-time messages that let them know what to expect and when.
Keeping your customers informed is a breeze with the list of templates on Praxedo’s scenario web module. You decide which events trigger real-time messages that let them know what to expect and when.
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Generate Word/PDF reports

Generate Word/PDF reports

Once your field technicians complete the work order report, a PDF is sent branded with your logo. You can easily attach a signature, photos, a GPS location, work times and comments to the PDF. You can also schedule the report to go out along with the customer’s invoice.
Once your field technicians complete the work order report, a PDF is sent branded with your logo. You can easily attach a signature, photos, a GPS location, work times and comments to the PDF. You can also schedule the report to go out along with the customer’s invoice.
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Even more features

Irregular job alerts

Your field techs can flag “irregular” jobs right in their reports so you can pinpoint them quickly. You get an alert the minute you need to take action.

Grouped notifications

With Praxedo’s custom scenarios, you decide how to configure your contact lists. Your contacts could be a team of field techs assigned to the same work order or several different contacts for a specific customer or contractor.

Advanced features for customer scenarios

Praxedo lets you customise scenarios based on recipients and their individual trigger events. The same notification is sent out to many recipients by email or text (depending on their preference) for a specific job.

All the features Praxedo has to offer

A web application for the office

Easily organise your field team’s schedules with Praxedo’s web platform. Track activity in real time and optimise routes.

A mobile app for the field

The Praxedo mobile app for field techs makes their tasks easier and boosts their productivity no matter the stage of their route.

Tools for communicating with your customers

Build customer loyalty with seamless, real-time communication for a truly satisfying user experience.
Your most frequently asked questions on automated customer messaging

Your most frequently asked questions on automated customer messaging

Why should I choose Praxedo to automate customer messages?

Praxedo was designed to streamline the service process. The messaging module automates the customer messaging process. It performs actions like sending the date of a service call, confirming a technician is coming, forwarding reports, and instantly issuing invoices.

How do I automate messaging to my customers?

Praxedo uses basic configurations to help you automate communications with your customers. Your contacts automatically receive information in personalised emails, texts or notifications.

Why would I want to automate messaging for my customers?

Automating messages ensures the information is sent securely and offers customers a better experience. Not only does it save you time, but it also drastically cuts down on admin tasks around sending reports and invoices.

Ready to take the next step?

Get started today!
Contact us and we’ll help you schedule your next route.
Ready to take the next step?