Home – Product TourIn the field – AI Applications in Praxedo

AI amplifies your field teams’ performance.

Put AI at the heart of your day-to-day operations: automate administrative tasks, elevate your technicians’ expertise, and make it easier to oversee your teams from the office.

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More efficient operations, higher quality, and better experiences for everyone.

Optimise every route with artificial intelligence.

Coordinating dozens of technicians, handling last-minute emergencies, and meeting service commitments are the demanding day-to-day realities for your dispatchers.

With SmartScheduler, Praxedo’s route optimisation tool, they can plan all their routes in just a few seconds. Built on an AI-powered platform, the tool uses algorithms that analyse data in real time—operational constraints, your technicians’ skills, travel time, and customer availability—to build the best possible schedules.

When unexpected events, emergencies or last-minute cancellations occur, AI instantly adjusts technician assignments, reduces transit distances and cuts unnecessary travel costs—all while keeping your technicians productive and your customers satisfied.

Coordinating dozens of technicians, handling last-minute emergencies, and meeting service commitments are the demanding day-to-day realities for your dispatchers.

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Give your technicians the context they need from the start.

Before arriving on site, your technicians need to know what to expect: asset work order history, recurring issues, and recent field observations.

Coming Soon to Praxedo: Technicians will receive an AI-generated summary of past work orders, compiled automatically from previous visit records. In just a few lines, they get the essential context needed to get straight to the point—identifying root causes quickly, cutting diagnostic time, and maximising first-time fix rates.

Before arriving on site, your technicians need to know what to expect: asset work order history, recurring issues, and recent field observations.

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Free your technicians from manual data entry.

In the field, your technicians rarely have ideal conditions for writing: their hands are busy, smartphone keyboards aren’t designed for fast data entry, and time is limited during a service call.

With Praxedo, technicians can complete their work order reports using voice commands. AI automatically transcribes, structures, and formats dictated notes directly into the correct form fields. Technicians simply describe their work aloud, and Praxedo handles the rest—turning lengthy typing into a process that takes just a few seconds.

In the field, your technicians rarely have ideal conditions for writing: their hands are busy, smartphone keyboards aren’t designed for fast data entry, and time is limited during a service call.

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Check the quality of every work order with AI-powered image analysis.

Your technicians take photos before, during, and after every work order as proof of service. With AI-powered photo analysis, those images become much more than simple attachments.

Directly within the mobile app, AI evaluates each photo against business-specific criteria—verifying proper equipment installation, reading device measurements via OCR, and comparing before-and-after photos to confirm work quality. Our Professional Services team configures these checks around your exact standards to ensure maximum accuracy for your operations.

Your technicians take photos before, during, and after every work order as proof of service. With AI-powered photo analysis, those images become much more than simple attachments.

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Check every report for consistency before it leaves your hands.

A closure code that doesn’t match the fault description, an “after” photo that doesn’t show the replaced part, or a reading that conflicts with the observation entered: inconsistencies like these can go unnoticed and undermine the quality of your reports.

Praxedo’s AI-powered report consistency analysis reviews all the data entered in the report and detects these contradictions before you send it. Your back office immediately knows which work order reports need corrections and which ones can go straight to the customer. Fewer revisions, fewer disputes, and a stronger professional image with every work order.

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Professional reports and compliance control: AI works where it delivers the most value for your teams.

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Professional reports in a single click.

In the field, technicians are fully focused on the job at hand. When writing work order notes immediately afterwards, speed matters—leading to brief, abbreviated shorthand.

With Praxedo’s AI-powered comment rewriting, every note entered is automatically transformed into clear, grammatically correct text with a professional tone—without altering its meaning. For example, with a single click, AI turns “Pressure switch replaced, all clear” into “The faulty pressure switch was replaced. The system is back to normal operation. No residual issues detected.” The report is immediately ready for the customer, with no manual editing required.

In the field, technicians are fully focused on the job at hand. When writing work order notes immediately afterwards, speed matters—leading to brief, abbreviated shorthand.

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Break through language barriers—effortlessly.

Your technicians work in diverse environments, while customers and contracting organisations expect reports in their primary language.

With Praxedo’s AI-powered translation, technician notes are automatically converted into the customer’s required language, with no manual effort needed. Your field teams document their work in the language they speak best, and your customers receive polished reports in their preferred language.

Your technicians work in diverse environments, while customers and contracting organisations expect reports in their primary language.

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A complete summary of every work order, generated automatically.

At the end of a busy day, reviewing an entire work order report to pull out the key points takes time.

With Praxedo, your teams get an automatic AI summary of every completed work order report. In just a few lines, the work order’s key information, completed actions, issues found, and any recommendations are presented in a structured format, ready to share with the customer or include in your reporting. It’s a valuable time-saver for your operations coordinators, with no compromise on the quality of the information you deliver.

At the end of a busy day, reviewing an entire work order report to pull out the key points takes time.

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Make the most of every video call with AI.

When your technicians use ViiBE video assistance for remote support, those conversations contain valuable information: diagnoses, solutions, and procedures.

With AI built into ViiBE, every archived video call is automatically summarised and enriched with topic tags. Find a call among hundreds in seconds, identify the most common issue types, and turn your video archives into a true field knowledge base. Markers highlight the key moments in each call, giving you immediate access to the most important passages.

When your technicians use ViiBE video assistance for remote support, those conversations contain valuable information: diagnoses, solutions, and procedures.

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Your most frequently asked questions about AI use cases in Praxedo.

What’s the best route optimisation software?

There’s no universally “best” route optimisation software: it all depends on your industry, the type of maintenance you carry out and your specific constraints. For a service company with mobile field teams, the deciding criteria include:

The ability to handle multiple constraints at once, including skills, emergencies, customer availability and travel time, rather than simply choosing the shortest distance. This helps avoid poorly balanced routes;
A tool that uses algorithms to analyse data in real time and adapt to unexpected events;
The ability to reduce costs by limiting travel distances and unnecessary journeys;
Integration with your existing information system;
Ease of adoption for dispatchers and technicians.

At Praxedo, SmartScheduler meets these criteria. This AI-powered route optimisation tool continuously analyses your operational constraints to build the best possible schedules and adjust them instantly when unexpected events occur.

What are the four types of maintenance?

There are four commonly recognised types of maintenance:

Corrective maintenance, which involves repairing equipment after a failure;
Preventive maintenance, which involves carrying out work at regular intervals to anticipate wear and tear;
Condition-based maintenance, which is triggered by real-time monitoring of an asset’s condition;
Predictive maintenance, which uses algorithms to analyse historical data and anticipate a failure before it occurs. Its dual goal is to reduce maintenance costs and improve service quality.

At Praxedo, AI supports technicians in the field by providing them with an instant summary of an asset’s history, enabling them to diagnose issues more quickly, particularly during corrective and preventive maintenance.

What is Field Service Management (FSM)?

Field Service Management (FSM) refers to software solutions that help organise, coordinate and optimise a company’s human and physical resources as it delivers mobile services at customer sites, including technical services, maintenance, installation and repairs. Praxedo is an FSM solution.

In practical terms, an FSM solution such as Praxedo helps you plan and optimise routes, oversee your field teams in real time and reduce operating costs while improving customer satisfaction. Today, AI strengthens every stage of FSM, including scheduling, technician assistance, quality control and operations management. This is precisely what this page explores.

Is Praxedo a CMMS?

No. Praxedo is a Field Service Management (FSM) solution focused on scheduling and tracking your field teams’ work orders, including routes, technicians and work order reports.

A CMMS, or Computerised Maintenance Management System, has a different core focus: managing a fleet of assets, spare parts and preventive maintenance plans for industrial assets. The two systems complement each other and can be integrated.

What types of AI does Praxedo use?

Praxedo combines several complementary AI technologies, depending on the use case:

An optimisation engine that uses algorithms to analyse data in real time and build the best possible routes, through SmartScheduler;
Generative AI to rephrase, translate and summarise work order reports;
Computer vision, including image analysis and OCR, to check the compliance of photos taken in the field.