Track your KPIs in real time to respond to problems quickly with the Praxedo Cockpit module
Need to track each day’s work order completion rate in real time? Want to anticipate risks of potentially late or canceled appointments?
The Praxedo Cockpit module delivers a true, real-time dashboard so dispatchers can keep on top of field personnel activities.
Praxedo Cockpit gives dispatchers a set of real-time indicators so they can track individual and team-based work orders, as well as react quickly to problems in order to maintain service quality.
What’s more, Praxedo offers pre-configured parameters that can be integrated directly into Cockpit. Parameters include the:
- Number of work orders with missed appointments
- Number of emergency work orders
- Rate of work orders in progress whose time limit has been exceeded
- Rate of completed work orders that meet the Guaranteed Restoration Time or the Guaranteed Response Time
With the Praxedo Cockpit dashboard, dispatchers can also create and add their own service indicators using the configuration module.