The telecom market is constantly shifting to offer new network solutions. As a result, carriers and their subcontractors are facing challenges to expand their infrastructure and improve services for end customers.
Telecom carriers and service providers that deploy new FTTx (e.g. Fibre To The Home/Enterprise/Node), copper or wireless networks are under pressure from regulatory constraints and fierce competition. To cut costs they need highly-reliable and real-time information about the status of their many projects. Adding to the challenges, incumbent telecom carriers as well as newcomers are increasingly outsourcing field operations to gain flexibility and reduce costs.
That’s why telecom carriers and their subcontractors alike need a field service management solution that enables to achieve higher technician productivity rates and to greatly improve customer experience, a key customer retention success factor.
Praxedo field service management software provides automated route planning, improves service call management, ensures the successful completion of installations, maintenance or after-sales service, while adhering to SLA (Service Level Agreement), including time to response and time to restore.
Adopted by subcontractors of Tier 1 telecom carriers, Praxedo enables prime contractors and subcontractors to work together more effectively. Indeed, Praxedo was designed from the outset for the telecom industry.
Praxedo is designed to simplify, standardise, and automate the entire field service management process. That means everything – from incoming customer requests to automated reporting once the service call is complete – is handled seamlessly.
The automatic planning module, SmartScheduler, allows dispatchers to create and manage complex schedules in just a few clicks. Also, using the Cockpit module, the customer service center can monitor in real time ongoing activities in the field.
The Praxedo mobile application provides field technicians with all the necessary work order information, and paperless/electronic service reports.
Key features and benefits include:
