Security systems installation and maintenance companies are required to track history of work orders completed in the field. The must also provide proof of the actions performed — usually without supervision — on the customer premises.
Another important issue is data security. Security professionals are responsible for capturing, transferring and storing sensitive customer data. In Europe, according to the General Data Protection Regulation (GDPR), it is critical to ensure data security.
The ability to respond quickly to customers is also a must. That’s because installation or repair of site access controls and surveillance cameras are business critical so a highly responsive security field service team is imperative.
The Praxedo field service management solution allows security professionals to respond efficiently, even under the most demanding circumstances.
The map-assisted route planning module ensures optimal responsiveness by scheduling service calls in real time. In the field, using the mobile app, technician activities can be monitored and even supported during security systems installation or maintenance. After the job is done, digital work order reports are transmitted in real time to supervisors enabling full traceability of field operations.
Plus, Praxedo ensures that all data exchanged between the technician’s mobile app and the company’s IT system are secure.
Praxedo reduces time spent scheduling work orders, increases technician productivity and improves customer retention thanks to better compliance with contractual commitments.
Key features and benefits include:
