Infrastructure maintenance is a complex business. As a result, Facilities Management (FM) organisations are facing many challenges. They provide enterprises numerous essential services ranging from reception, mail management, catering and equipment and building maintenance, to cleaning and landscaping services. These diverse services require effective cost-control, team coordination, failure handling and time management.
The same goes for rental and property management companies that are looking for better ways to manage their businesses: lease renewal management, units and buildings repair/renovation, HVAC systems maintenance and so on, all affecting tenant satisfaction.
The FM industry is constantly striving to respond to 3 major issues:
To achieve these goals in a highly competitive environment, it takes the right tools working seamlessly with existing business processes. That’s where the Praxedo field service management solution makes all the difference.
Praxedo empowers FM and property management professionals so they can support exacting customers more rapidly and more efficiently for all services: installation, preventive maintenance, emergency repairs or any other job type.
Praxedo provides better visibility of technicians’ schedules and the ability to modify schedules on the fly to better respond to service calls. Praxedo also maximises technician workload capacity while improving the first time fix rate — all essential capabilities for FM businesses.
The Praxedo customer portal is a platform that enables customers to submit service requests and to monitor their status in the work order lifecycle. This feature greatly improves customer satisfaction.
Furthermore, using the SmartScheduler module, planners can create optimized routes for field technicians in just a few clicks. The Praxedo mobile application provides field technicians with all the necessary work order information, and paperless/electronic service reports, so they can maximise the first time fix rate. Reports are transmitted in real time as soon as the work is completed.
Key features and benefits include: