Field technicians: what you can expect from Generation Y
“Generation Y” is the term we use for those born between 1980 and 2000. This generation has been entering the labor market for a number […]
“Generation Y” is the term we use for those born between 1980 and 2000. This generation has been entering the labor market for a number […]
More time spent in the home as a direct result of the COVID-19 pandemic has put extra significance on home renovations. The abrupt shift to […]
More and more drivers are recognising the value of electric vehicles (EVs). Over the next few years, we will see more people transitioning from gasoline-powered […]
Managing service activities in the field can quickly become very complex. As you send more technicians to more customer sites, disjointed communications and cumbersome administration […]
While many employees across the world have made an abrupt shift to working from the comfort of home full-time since the pandemic began, not all […]
Because you run a service company, you’ve realized that using paper to manage the activities of field service technicians is no longer enough to ensure […]
Let’s face it, we as humans are pre-wired to connect. Feeling socially connected is a basic human need, and lack of it can have serious […]
Outages remain a major concern for the data centre industry, despite improving technology and better management of availability. Around 70% of data centre outages are […]
The UK Government has set itself a target of spending £1 in every £3 on small-to-medium enterprises (SMEs) in its procurement activities by 2022 and […]
For many organisations across different sectors, implementing digitisation initiatives is often led by decisions to focus on front-end, customer facing operations. Indeed, field service […]
Today, a growing number of robots are being used to inspect industrial equipment in areas that are difficult or dangerous for humans to access. Robots […]
A dashboard must include key performance indicators (KPIs) that let you monitor activities instantly, in real time and over longer time periods. But, how do […]
Nothing is more discreet or functional than an automatic sliding door. We probably don’t even register when we walk through one, because they are a […]
Companies that specialise in providing services are perpetually looking to increase productivity. Equipping field technicians with a specialised mobile app that allows them to easily […]
Are you prepared for nationwide broadband delivery by 2025? State of the market, major issues of the profession, digitisation of field service management… In […]
You are a field service professional. You do installation, repairs, after-sales service and maintenance routines. Your days are full and your hours are numbered. You […]
Digitisation, big data and the internet of things (IoT) are driving transformation in how equipment, machinery, devices and other assets are maintained. The global […]
Managing field service operations is a difficult art. Nobody’s perfect and any organisation can falter at some point. At the same time, customers are increasingly […]
The world of field service management is changing. New technologies are opening the door to interesting opportunities for all types of service companies and their […]
The service world is increasingly complex. Companies are racing to improve performance while dealing with customers whose demands for responsiveness and quality of services are […]
