Using blockchain in field service management
Blockchain technology traces the entire life cycle of service calls to help field service providers improve customer satisfaction and avoid disputes over compliance with contractual […]
Blockchain technology traces the entire life cycle of service calls to help field service providers improve customer satisfaction and avoid disputes over compliance with contractual […]
With the growth of Building Information Modeling (BIM), the Internet of Things (IoT), artificial intelligence (AI) and augmented reality (AR), the construction industry is experiencing […]
Providing services for water management and sanitation systems is a challenging business with a wide range of requirements. Wastewater must be collected and disposed of, […]
Meticulous, punctual, pleasant … the ideal field technician brings a number of interpersonal skills to their role. They’re also able to adapt to using a […]
A growing number of companies have realized that switching to predictive maintenance helps them reduce operating costs and extend equipment lifespan. As a result, there […]
Managing service activities in the field can quickly become very complex. As you send more technicians to more customer sites, disjointed communications and cumbersome administration […]
Customer service has become extremely important for telecom providers. Today, pricing wars continue to dominate the competitive landscape. And end users are more than willing […]
The digital transformation of business has also transformed people’s expectations of what quality customer service looks like. I know, stop the presses. Yet this isn’t […]
Whether they’re providing repair, maintenance or aftermarket services, field service technicians are all too often considered only as a cost center when they can also […]
The saying “prevention is better than cure” is very relevant to maintenance activities. In today’s era of big data, Industry 4.0 and the Internet of […]
