How electronic service reports increase productivity
Companies that specialise in providing services are perpetually looking to increase productivity. Equipping field technicians with a specialised mobile app that allows them to easily […]
Companies that specialise in providing services are perpetually looking to increase productivity. Equipping field technicians with a specialised mobile app that allows them to easily […]
Are you prepared for nationwide broadband delivery by 2025? State of the market, major issues of the profession, digitisation of field service management… In […]
You are a field service professional. You do installation, repairs, after-sales service and maintenance routines. Your days are full and your hours are numbered. You […]
Digitisation, big data and the internet of things (IoT) are driving transformation in how equipment, machinery, devices and other assets are maintained. The global […]
Managing field service operations is a difficult art. Nobody’s perfect and any organisation can falter at some point. At the same time, customers are increasingly […]
The world of field service management is changing. New technologies are opening the door to interesting opportunities for all types of service companies and their […]
The service world is increasingly complex. Companies are racing to improve performance while dealing with customers whose demands for responsiveness and quality of services are […]
In the UK sales of battery electric vehicles (EVs) are continuing to rise with demand in 2020 increasing by around 186%, according to the Society […]
We often hear how people are the heart of an enterprise. Nowhere is that more true than for businesses that are involved in the supply, […]
Managing field technicians’ schedules is not an exact science. With so many variables to consider, it’s more of an art form. Schedulers have a difficult […]
The covid-19 pandemic has acutely highlighted the reliance that modern UK hospitals place on medical equipment and technology, from imaging and scanning diagnostic tools to […]
Service companies are facing strong competitive pressures. To gain an edge, they need to solve a complicated equation: how to reduce costs while improving quality […]
The service industry is increasingly competitive. Customer demands are getting higher and higher, and quality of service levels must match expectations. To meet rising customer […]
Robotic process automation (RPA) automates tedious and repetitive tasks by entrusting them to bots. With RPA, maintenance providers can improve productivity and quality of service […]
Customer satisfaction is the key to success for every service company. To ensure customer satisfaction, there’s nothing like a technician who shows up at the […]
Customer service has become extremely important for telecom providers. Today, pricing wars continue to dominate the competitive landscape. And end users are more than willing […]
Maintainability or “maintenance by design” takes the requirements of maintenance technicians into account when equipment is being designed to ensure the design is optimised to […]
With global warming, the number of air conditioners is expected to explode. Optimising air conditioner maintenance has environmental, economic and health benefits. Here’s why. […]
While there’s a clear trend to move toward digital field service management for performance and cost reasons, don’t push it too far. By definition, customer […]
As service companies face the challenges of recruiting maintenance technicians, more and more of them are relying on peer recommendations. However, this approach must be […]
