5 tips to retain your field service technicians
In a highly competitive labor market where it is increasingly difficult to recruit field service technicians, retaining technicians is more important than ever for field […]
In a highly competitive labor market where it is increasingly difficult to recruit field service technicians, retaining technicians is more important than ever for field […]
Chatbots — automated customer service agents that include artificial intelligence (AI) capabilities — improve quality of service by automatically performing tasks such as qualifying customer […]
In the after-sales service business, every minute counts. Customer satisfaction is directly proportional to service speed and the customer’s ability to get their business back […]
A growing number of companies have realized that switching to predictive maintenance helps them reduce operating costs and extend equipment lifespan. As a result, there […]
Virtual reality lets you train technicians before they get to customer sites while augmented reality helps technicians execute maintenance tasks. In both cases, the initial […]
For most companies, it’s too expensive to have internal teams that maintain equipment. Outsourcing these tasks to specialists from an independent service provider or signing […]
Typically, introducing a new field service management solution requires a comprehensive strategy for change management. Dispatchers and technicians are used to working in a […]
As more companies transform to digital operations, service companies must also adapt and move to paperless operations to manage field technicians. To successfully evolve, they […]
Going digital, optimizing technicians’ routes, using eco-friendly, hosted solutions…there are a number of initiatives that allow maintenance companies to help protect the environment. Unfortunately, […]
Maintenance technicians who work in the retail industry must work on a variety of equipment types. They’re also limited by industry-specific constraints. That means they […]
