Praxedo alongside its customers and partners during the Covid-19 crisis

24 March 2020 Praxedo alongside its customers and partners during the Covid-19 crisis

Most of the provinces in Canada have been under lockdown over the last few days. As the Covid-19 health crisis is evolving everyday, Praxedo is fully aware it has become now the number one concern of its customers and partners, and makes every effort to support them in this rough period.
 
It has been a week since Praxedo activated its Business Continuity Plan (BCP).
 
As a reminder, the opening of the BCP is a procedure defined within the framework of the ISO 27001 standard being currently implemented at Praxedo.

Praxedo teams are working from home

In this context, Praxedo adapted its organisation. The health and the safety of our teams are our top priority that’s why our staff has been working from home for the past few days using secure connections. Thus our customers can continue to use our field service management solution and benefit from 100% operational support.

Continuous support and assistance for our customers

All our teams are on the front line: technical support, CSM services and sales representatives ensure optimal quality of service and user experience as usual during the current health crisis.
 
For any questions relating to the use of our solution do not hesitate to contact Praxedo support services or your named Praxedo representative.
 
The entire Praxedo team remains fully mobilised to ensure the continuity of our operations and enable proper functioning of your service management software.
 
We sincerely hope that this crisis will have limited consequences for your organisation.
 
Take care,
 
The Praxedo team
 

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